About Custom Supports Australia
Our focus is Supported Independent Living and home and living services. We work with participants and, with their consent, families, nominees and support coordinators to plan support around everyday life.
We ask about the things that matter to you: how you like your day to run, how you communicate, your cultural preferences and the people you want involved. These conversations help us work out whether a home and its support arrangements are a suitable fit.
How we work
You have a say in your support. We explain the options clearly, respect your privacy and listen when something needs to change. We support you to do things for yourself where you can, and provide assistance where you need it.
In a shared home, everyone’s needs matter. We consider housemate compatibility, shared routines and individual support requirements before agreeing to a move.
Keeping communication clear
We discuss how you would like to receive updates and who you want involved in decisions. If you have a concern about your support, we encourage you to raise it with us so we can work through it with you.